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Stayed here for five nights. The location is convenient given that it is attached to Lotte department store which is connected to the subway underground. That is the best thing about the hotel. The next best thing would be the lobby and the lifts which are nicely furbished and well maintained. However, once you step into the room, you would forget you are staying in a supposed 5 star luxury hotel. Apart from the dated fixtures and furnishings, the bathroom is poorly designed. The shower keeps flooding the bathroom (see picture). The blinds don't block the sunlight from streaming into the room from the bathroom. The AC is not cold enough for the thickness of the duvet. The room service is exorbitant (even for 5 star hotels) - think 20,000 krw for a fruit juice. The taste did not match the price. The service at the reception and concierge is okay. Not super helpful, not super warm. Wouldn't stay again, not for the price.

To be honest, it was a disappointing hotel stay. We paid a decent amount to stay there. The staff service and breakfast quality were very good, but the room size was smaller than expected, the design was outdated, and the bathroom was low. The hallway to our room smelled of mold. Upon checking in, we learned there were new and old buildings, and the rooms in the new building might be better.

Central to Seoul and close to many attractions. Good access to the subway, shopping and the markets. Rooms are large, very clean. Facility is very nice. Breakfast buffet is expensive but outstanding and worth at least one visit to be able to try such a wide variety of foods.

I had a great stay. The hotel staff were very friendly and accommodating. The room was clean. The bed was comfortable. Walk-in closet with lots of space. Good shower water pressure. I tried a bidet for the first time... The hotel is in a convenient location.

Excellent service. Nice staff. Room is small though. Nice location. Shopping mall in the hotel. Lots if coffee shops around. Walkable distance to night market