Terms and Conditions

Effectiveness date: Nov 2023

General
The access and navigation through this website are voluntary and free of charge and automatically grants the interested person the status of “User” (hereinafter, “the User”, “you”). If the User decides to hire our private professional services, the User will be automatically conferred with the “Customer” status (hereinafter, the “Customer” or “you”). Such statuses imply full acceptance of the present Terms of Use. Therefore, we recommend that you carefully read the following Terms of Use before using this ETAPORTAL. In the event that you do not agree to be bound by these Terms of Use, please do not access or continue to use the ETAPORTAL.

These Terms of Use may be updated, at any time and without prior notice to the User/Customer, in order to comply with applicable laws and regulations, according to business matters or because of changes in the provision of services or functionalities of our ETAPORTAL. The new Terms of Use will be applicable as soon as they are published on the ETAPORTAL. Therefore, the User acknowledges and accepts that it is his/her responsibility to periodically review these Terms of Use.

The User accepts to use and navigate through this website complying with all the in force applicable laws and regulations, as well as in accordance with these Terms of Use.

If any part or clause of these Terms of Use is declared null and void by any judicial decision, the remaining part and/or clauses will remain valid.

Use of the Services
Our agents assist in obtaining your Korean Government Travel Authorization, which we then provide to you. (By registering, visiting or using this service, you specify to ETAPORTAL.NET that you have the right, authority and capacity to use and comply with the Services.)

ETAPORTAL is a private company with no connection to any government or embassy. However, we have experienced professionals who will help you submit your application successfully.

Information and Website Services
The present website can only be used by adults with legal capacity. Therefore, if you do not have the required legal age under the applicable laws and regulations of your country, please do not visit or use this ETAPORTAL. In this sense, the Company reserves the right to block access to this website, without prior notice, to Users who do not comply with this requirement.

This website offers
Information, among others, about Electronic Travel Authorisation application process, the eligibility requirements of foreign nationals to be admitted to travel to the Country. This information is based on official information provided by the Government.

Rules of Conduct
The User must use this Website, its content, and services in accordance with the present Terms of Use, the currently applicable laws and regulations, common decency, morality, and public order at all times. In particular, but without limitation, the User shall not

Hire the Services offered if you do not meet the required legal age and have the legal capacity to contract according to applicable laws and regulations of your country.
Make inappropriate or illicit use of our website content, as well as the information about the Services offered and/or use it to engage in illegal activities or those harmful to the interests or rights of the Company and/or of third parties
Restrict or prevent any other User from using and enjoying this website
Copy, distribute or modify any part of this website without prior written authorisation from the Company with or without commercial purposes
Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or that enforce limitations on the use of the website
Send or disseminate information, codes, or content that could reduce, harm, disturb or impede any User’s access or normal use of this website and/or damage or harm equipment belonging to the Company (like servers or networks connected to the website) or to other Users. This includes but is not limited to malware, viruses, logic bombs, etc
Breach the Company’s intellectual property rights, this includes but is not limited to, use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose any content of this website, without prior written authorisation from the Company.
Breach third parties’ intellectual property rights in connection to the access or use of this ETAPORTAL.
The access of a User who does not comply with these Terms of Use may be blocked and/or suspended at any time and without prior notice in order to maintain the quality, security, and availability of the present ETAPORTAL.

Limitation of Guarantees and Liability
The use of the present website is at the User’s own responsibility and risk. The Company makes its best efforts to ensure the availability of the website and the safe navigation of the user. However, access to this website may be punctually interrupted by maintenance tasks and/or the upload of updates of the contents and/or services offered through it. Also, we cannot guarantee that the website will be maintained without interruptions, delays, errors, or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control.

The Company will exert its best efforts to keep the information and eligibility requirements about the Electronic Travel Authorisation up to date, according to Government updates. However, if you detect any inaccuracy, we ask you to please contact our Customer Service Team and warn them about it.

Neither the Company nor its partners, suppliers, employees or representatives will consequently, be liable for any error or omission on the website or if the content and information of this website is used by a User or a third party for unlawful purposes and/or to cause damage to third parties or to the Company’s reputation.

In the same way, the Company will not assume any responsibility for access to this website by Users under the required legal age according to their country’s applicable laws and regulations, being the responsibility of their parents and/or legal guardians to exercise an adequate control over the activity and/or use of the Internet by their dependent children or minors to prevent their access to websites whose content is not suitable or recommended for minors, as well as the sending of personal data without the prior authorisation of their parents or legal guardians.

The Company will be exempt from any liability that may arise from the breach of these Terms of Use by the User and/or the Customer.

Intellectual Property Rights
The totality of the elements contained on this website, whether it be texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access and utilization are the owned of the Company or by the partners of the company with whom we have submitted the corresponding licenses. All the elements of the present website are protected by industrial and intellectual property rights that must be respected by the User and/or Customer. This matter is also warned with a copyright notice in the homepage of this ETAPORTAL.

The reproduction, copying, distribution, public communication, transformation or, in general, any use of the protected elements of this website with or without commercial purposes, without the Company’s prior written consent, is expressly and totally forbidden.

The access and use of this website does not under any circumstance transfer the company’s intellectual property rights to the User and/or Customer, nor the granting of a license or authorisation.

Moreover, note that the Company reserves all intellectual property rights that are not expressly indicated in these Terms of Use and that correspond to us in accordance with the currently applicable laws and regulations.

Privacy
The personal data collected for the provision of the private professional services offered through this website, as well as those obtained from the navigation and/or use of this website, will be processed in accordance the Policy Privacy and Cookie Policy.

The appropriate technical and organizational measures have been adopted in order to guarantee the confidentiality, integrity, availability, and security of the personal data processed.

Refund Policy
1. After the Electronic Travel Authorization (ETA) approval process is completed (when the application is completed and the result is notified by the officer), it is generally not possible to cancel the approval, and customer refund requests cannot be accepted.
2. Cancellation and refund are possible before the service is completed.
Cancellation Conditions: Cancellation and refund are only possible before applying for ETAPORTAL and before ETAPORTAL approval.
If the approval process is completed or pending, item 1 above applies.
3. Cancellation and refund requests are processed within the same day.

Jurisdiction and Applicable Laws
These Terms of Use are governed by the current applicable Spanish laws and regulations.

In case of controversy or disagreement between the User and the company arising from these Terms of Use, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the User and, where appropriate, Customer.

The non-exercise by the Company of any right provided or derived from these Terms of Use shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by the Company or legal prescription of the action that in each case corresponds according to the applicable current law or regulation.