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Great place to eat with amazing service! There's a waiting area with drinks and snacks, and then we ordered while waiting for our table to be cleaned. They have a 2 hour seating limit, but it was more than enough for the 4 of us and we were able to get the 12% discount if you can finish within 1.5 hours. We got disposable aprons to wear, and the server even gave me and my female friend hair ties! I forgot to get a photo of the sauce selection, but it was really great with more options than I see at a lot of places. The items we ordered had decent portion sizes and were good quality as well. There is also free dessert at the sauce bar and you can get free ice cream as well in a cute little container. It can be a little pricey (it isn't all-you-can-eat) but it's not much more expensive than other hotpot places and I think it's very worth it. There's a reason there's a huge line on weekends! Servers are super helpful and friendly and take really good care of you. Highly recommend!

Flavor was very average, all the meats had too much fat, the veggies didn’t taste fresh. The service was good. The prices were very high compared to the value you get in all you can eat places. Spent over 100$ per person and still wasn’t full. There are much better hotpot places in downtown. Definitely won’t be coming again

First time trying hotpot and had a really great experience! We got the lunch for 2 and there was so much food. They have a little bar where you can make your own sauce with a board of suggestions and some fruit as well. The servers were super attentive, and always around for any questions. Our primary server was Oliver and he was so nice and explained everything, gave suggestions, made us a soup from the bar. They also provide aprons, hair ties, give you a snack to try. We saw the chefs preparing dancing noodles which was cool. There is little codes you can say for free things - give one a try on your visit, we got a free toy! We also had a delicious dessert called I think golden bricks, the cloudiest bread bun with a crispy outside and you dip in condensed milk. Can’t wait to try again!

Thank you to our Server Janice who made our first hot pot at Haidilao experience so good!! I appreciated it so much, the food, the service from the minute we stepped in and from when we step out, the atmosphere and how the seats, bathroom and whole building is designed. I also really appreciated the small touches like aprons and hair ties as I forgot to bring mine. My friend and I got a watermelon and a toy when we said some secret phrases to our server. I will come back again to this location even though there’s another one near me, just because Janice was so great!

We had a wonderful dinner with the service of Viola who is our server and provided very good service! We’re very happy with that. Viola also sang birthday song with a team to my niece/sister from Poland. Good service, food and we’ll definitely come back again.