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We loved our stay at the Grand Mercure Ambassador in the Yongsan area. The staff was over the top, always friendly and attentive. The rooms are modern, cozy and extremely cleaned. The location was very convenient to take a taxi or the subway, you are within minutes to the Yongsan station and a mall, and lots of restaurant options! We are thankful for the experience the staff provided, always checking if we needed anything, answering questions and taking good care of us. When we come back to Seoul, this is the place we will stay again. 100% recommended!

The room at The Grand Mercure Yongsan was perfect for our family trip to Seoul. It had everything we needed and was very large which meant we could all relax after busy days in the city. The location worked well being close to shops, restaurants and 2 subway stations. The staff at the Hotel were friendly and professional. They helped immediately with any problems we had. I would definitely return.

“A great place to stay for family and friends. Host was very friendly and helpful with check-in even though my flight arrived at 12pm. All amenities in the room are complete and clean, the facilities are very new. The room includes a balcony and large windows so it is very bright (view inside the apartment complex with green trees). The location is not too far from the city center (about 15 minutes walk). My parents really like it here and will definitely come back if they have the chance.

During our 12-day stay at this hotel, we informed the front desk that we were accompanied by a child and required a late check-out at 2 PM because our return flight to Tokyo was in the evening. However, despite having a silver membership status with Accor, we were told to check out at noon. It appears that being an Accor member does not provide any privileges or benefits here. While the membership does grant access to a late check-out option, the decision ultimately rests with the discretion of the reception staff on duty that day. The room is comfortable, but the walls do not block out noise well. We experienced disturbances from the room above us. It is not recommended to choose the Han-River view as the promoted river view is just a construction site. The air-conditioning did not cool the room properly, and even the maximum setting maintained the temperature at 23 degrees Celsius. We're not sure how the temperature is like during the summer. In term of service, there practical no service we experience this time. So we can't share much feedback on their service. Our decision to stay here primarily hinges on the location, which we consider to be crucial. We expected there to be a connecting bridge to Yongsan station like the Novotel and Ibis, but unfortunately, we were mistaken. To get to the station, we must traverse a lengthy walk of around 7-10 minutes. For the same rate, JW Marriot clearly provides a better value of money spent and service quality.

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.