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Very Central and excellent location. The staff was very knowledgeable and friendly and very professional. Lots of restaurants and bars and nightlife within close proximity to this location. Lots of shopping as well. The rooms were nice and comfortable. Overall, I definitely recommend staying here and this location of Fairmont definitely lives up to its reputation.

This is a gleaming hotel, and a marvelous place for a stay during the Christmas season. As far as as the smell of weed outside the hotel is concerned , I don’t think the hotel can play any role. The city has to take it up. The proximity to the local attractions is an added bonus. There was a minor issue with the heating in our room, within a couple of minutes we were given a portable room heater. The service was so good! The rooms are spacious, and comfortable, and ours had a great view of the city. The differently-themed holiday trees were such a visual treat! The housekeeping staff made sure that our room was neat, and everything was well-arranged. They gave me a big container of moisturizer for use during my stay, and suggested that I could buy one if I had taken a liking to it. The uniformed service attendants were very helpful with our luggage. I will definitely be going back!

I wanted to shout out Russell from the front desk! Absolutely made our stay! There was such a long line at check in, but when we got to the front he was so friendly and calm and engaging, I completely forgot about the wait! He recognized it was my birthday and asked questions and gave recommendations - it was really personalized service and I felt, honestly, special. Our room wasn’t ready so he offered us drink vouchers, which I know can be common practice, but I think just the way he did it made us feel seen and important and taken care of. He started our stay on such a high note, it was impossible to not have a good time! I’ve never written a review for an interaction with someone at the front desk as they’re usually so brief, but Russell really left a mark. Thank you!!

A manager was suppose to email me regarding our stay. It’s been almost a week with nothing. The staff was amazing! Especially with little ones. But the room was disgustingly hot. The first night was okay - the second night was unbearable. I called down while we went for breakfast. They said they would send someone up. All they did was open the window. We only slept from 2am a 7 year old so uncomfortable she was up all night. Air conditioning didn’t work. The thermostat said it was 78 in the room. No fan in be bathroom so it made it worse when you took a shower. We ordered room service and the woman who brought it was waving her hand to her face saying it was so hot. At checkout I told the gentleman about it and he was surprised they didn’t offer to change rooms. Needless to say I was very disappointed with our stay.

Decided to stay at the Fairmont Hotel during our stay for the Rugby 7’s weekend. There was a great package deal for Tickets and Hotel accommodations. The location was incredible, and the staff and front lobby was picture perfect. Our room on the other hand may need some renovations as there were multiple locations with cracked walls. Nothing major; however, a bit surprising for a stay at the Fairmont.