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I stayed here on business and had a wonderful stay. Incredibly comfortable and amazing service you would expect from the Westin. Foyer area is well set up for a quick coffee to go and/or casual business meeting. My only regret is that my schedule was so busy I did not get to spend enough time here.

Pros: 1. The room was decent but not amazing 2. The fitness center was above average 3. The property appeared nice / lobby looked nice 4. Shower gel smelled nice 5. They cleaned the room daily, unlike some other properties which clean only once every few days. Cons: 1. Waited super long for check in. It seemed like nothing was happening. Same with check out. I usually just have to swing by the front desk for a minute to check out at other Marriott’s to get a printed invoice, but here after waiting several minutes, I ended up checking out online. 2. Breakfast buffet was ridiculously overpriced for the quality. At $53 including tip, the selection and taste was no better than free buffets at budget hotels anywhere else in the US. In fact, the overnight oats, which was one of the extras you won’t usually see at free hotel breakfasts, had a dusting of salt rather than sugar on them. Likewise, an omelette would run $50 with tip. In comparison, food from the a-la-carte place was better and better value. 3. Gym didn’t have towels on one of the days. Gym benches were worn and torn, yet functional. 4. Room was adjacent to elevators. Constant rumbling and banging of elevator/doors kept me up. 5. Room had a view of other hotel rooms, rather than SFO itself. Had to keep it shut all the time. 6. Room had signs of wear. My soap tray was chipped. 7. Some sort of remodeling began the day I arrived, and the main entrance was closed off the rest of my stay. I had to exit/enter from the side doors.

Great spot to stay! Everyone at the hotel were very helpful. Valet parking is a bit pricey - $75 a night. But it is safe & the staff are always quick to get your vehicle. The rooms are lovely, great views and a cool elevator on the outside of the building! The breakfast buffet is wonderful, great food options, and very attentive and helpful staff! The lobby was beautifully and extensively decorated for Halloween!! A wonderful stay here!

I've been here before, and I know the rooms can be boxy and small, so that was no surprise, but when they gave me a third floor, inside room I was a little disappointed. When I got into it though I was really disappointed: the only light filtered in through a single small window that faced directly into the fan of the massive rooftop air-conditioner. Fortunately it was a weekday check in and they were able to change the room to better one, but first one was so bad you had to wonder what they were thinking. The bigger problem was that the hotel is under re-construction, something that wasn't mentioned when I made the reservations, or mentioned on line. That meant that the traditional front entrance was completely sealed off, the restaurant was closed and no lunch or dinner meals could be had on the premises, the hotel bar was relocated to a cozy little speakeasy that you had to leave the hotel and walk to, and there was almost no common area to settle in in any part of the hotel. With all those amenities gone, the effect was similar to staying in an extremely expensive Holiday Inn. Except, at Holiday Inn you can make your own waffles for breakfast. I will not return here in the future. There are plenty of other quality hotels in the Union Square area to choose from.

The hotel is majestic and located in a prime area were you can walk around. I spend one night and upgraded my room to a suite. However, the suite didn’t have a nice view. I was in the 6th floor room 601. The suite was spacious, clean but nothing extraordinary. The bathroom was okay. The carpet was okay. The master bedroom was clean and good pillows and mattress. The night was okay but we could hear the noise from the street, sirens, people drunk and loud. Receptionist, bell boy and the people that work at the hotel were nice and kind.