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Fresh and clean hotel directly on Times Square. Rooms were updated and large for Manhattan. This hotel is enormous, right in the heart of it all. Room was fairly quiet, considering location. Surprised by the large closet. Has safe, small fridge, desk with multiple plugs, bath has soap bar with shampoo, conditioner and shower gel in large, mounted bottles. Would stay again.

Does not honor guaranteed late checkout benefit for elite loyalty members. This property considers itself a “convention hotel” and as a result, hides behind an exemption in the Marriott Bonvoy terms and conditions allowing them to not honor the guaranteed late checkout for elite members. This is a choice of the property. They have chosen to prioritize the next guest over their current guest while picking and choosing which benefits to honor. And in the process disregarding the very loyalty program that got the guest in the door in the first place. The property itself is very nice with courteous staff, a good restaurant, nice rooms, and fully functional club lounge. But if your “guaranteed late checkout” benefit is important to you, I would suggest staying at another Marriott property in the area. This hotel is inconsistent in delivering the loyalty benefits that have been earned. The guaranteed late checkout benefit has long been one of Marriott's strongest advantages. It allows you to plan your departure day around your own agenda and not the hotel’s agenda. A game changer for those who spend lots of time staying in hotel rooms. This property should honor the benefit like almost every other Marriott hotel.

Outstanding hotel on Times Square. Staff is very very helpful and accommodating. Hotel is like a miniature city. I would highly recommend it. Very clean very modern. Very close to anything worth seeing in New York City. Easy access to almost any Broadway theater. Easy access to any restaurant and any cuisine.

This is an absolutely phenomenal hotel; an incredible value for the money. The rooms are terrific, the accommodations are plentiful, the level of service is well above standard, and the amount on conference room space is unreal. They make it really easy to stay in the hotel and not want to explore New York City. Crazy! I highly recommend Marriott if you are staying in New York City.

We had a fantastic president’s day weekend here. Check in was enjoyable and she gave us a great room. Our daughter was blown away by the view and location. I’ve stayed here many times over the years and it never disappoints.