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This is a 3-star hotel. Not a 4-star hotel. At least that’s what they tell me at the front desk. The rooms are ok. But service is bad. Breakfast is very limited, no room service possibilities and even asking for a simple coffee while waiting in the lobby is impossible. The people at the front desk aren’t very friendly either.

Whenever I am on business trip around the area, this is my goto hotel. Conveniently located with plenty of good places to eat within walking distance. Friendly staff and very good service.

Very comfortable hotel. Rooms are clean and modern. The hotel staff is super helpful. I've stayed there many times and my only complaint is that the shower design is bad as water always leaks out all over the bathroom floor when you shower. It's not a deal breaker, but it is annoying. Another annoyance that I've found in Korea and is not unique to Shilla Stay is the the elevators are really slow... When it is busy, sometimes you can wait for like 5-10 mins for an elevator. Keep that in mind if you are staying there and need to leave on a schedule!

This hotel tries to be chic, but it clearly isn't. Biggest issue: They heat like crazy in winter. So if you like to sleep at 25-26 °C (measured with own thermometer), this is the place to be. There's no option to adjust the room temperature in winter (actually you can push some buttons, but they just have a - minor - effect on the fan speed). The rooms don't have windows that could be opened. I complained at the reception three times (and so did my colleagues who stayed at the same hotel on different floors at that time). They apologize and that's it, absolutely no change regarding the situation. In summertime, you can adjust the AC. The fridge is turned off when the key card is removed from the slot (the cleaning staff always removes it in case you put your second card there). What a brilliant system! Breakfast: Acceptable, but not great...No real bread, selection of two kinds of "cheese". The staff announces to kick you out 15 min before breakfast ends officially. You can set your watch according to that. Elevators: Three elevators for this huge building - annoying waiting times. This is a general thing in Korea, locals probably won't notice. Noise: The ventilation system (which provides you with nice hot air!) is rather noisy and you will hear noises of any kind coming from other rooms / the corridor frequently. Gym: Ok! Laundry room: They have two new washing machines (in March 23), but they start smelling like the old ones (that were there in September 22), probably because they are never run at high temperature and the lids are always closed after use (when the inside is still wet). It is nice to have the option to use them, though. Bed: Too hard for my taste. Rooms: Furniture has some signs of wear, the "shower room" is huge. There is no proper space for storing clothes, though. Cleanliness: Ok, improved after my first stay in Sept 22 (now: March 23). Towels are not smelly anymore. Apart from that: Koreans have a face mask fetish...So if you're fed up with all the shortcomings of this hotel, look at the staff and try to laugh about the situation since the front desk won't improve it anyways.

Shilla stay is good hotel to stay, they good rooms and ambience, well maintenance by hotel. Good service, they will book a cab for you, if you are going for office. Few things they can work on is to provide continental foods for foreigners as food menu was same almost for a month and provide mats for bathrooms as they are very slippery.