Opening hours

I have always picked hotels based on location and cleanliness, but it turns out I missed something: whether they have a room. This hotel has an unusually late check-in time (4pm) but still blew right past it, telling us that they would call me when the room was ready. At 4:30pm, knowing we had a wedding to change for, my partner and I went to the room anyway, which the cleaning staff graciously let us into. No call ever came. We saw nothing wrong with the hotel except disorganization, but that alone can be pretty inconvenient.

Verified our registrations the day before & everything was in order. We arrived on time for a wedding we were participating in, two people on the check-in desk with a long line of people waiting. Finally when it is our turn one of the reservations couldn't be found. We all had to get dressed in the one room.The long and short of it was we were late for the wedding? The phone & TV were not working in the 2nd room when it did become available. Trying to get through to the front desk took ages. I must say the engineer was very quick to respond & was very professional, I give him 5 Stars. To add insult to injury, got up looking forward to a shower & the water was cold?? The room was comfortable & well laid out. The wall decorations leave a lot to be desired. I wouldn't return unless I had to.

Staying in the city for an amazing gala this evening and wanted to be close to boathouse row. We love the four seasons, the notary and the ritz but the Sheraton came up as the closest and really impressed by location and space. Booked a suite and it’s huge with a spectacular view and newly updated. Fast easy check in and valet and they have a lounge if you’re a Marriott member. Never stayed before but now can recommend it as a great place and great price for a weekend rate.

Lovely hotel and Philly vibe. The room and bathrooms are nice and spacious. Only negative I would add is paying for parking at hotel was not listed in the information. Luckily I could add it to the bill to go in and out of garage, but there was also limited parking.

Sorry for those with the bad experiences but the staff was phenomenal to me ! The individual who checked me in, I believe his name was Terrence , got me into another room when I arrived since my original room wasn’t ready. He was so concerned when he realized I didn’t eat all day and offered me snacks . He made me so comfortable. My room was clean and Carol one of the house cleaners was so so so sweet. I wish her nothing but the best. Shayhie at the restaurant was extremely caring. When I was finally able to sit down after doing so much errands he was quick on getting me my order and food. We talked and chatted and he too was concerned when I said I didn’t eat that he offered me snacks. Everyone has been so sweet and I appreciate the attentiveness and cleanliness. I just wish breakfast was free for guest but I understand you gotta make money. Anyway y’all can make matcha lattes ??? I’ll be back!