Часы работы

Sofitel Seoul Hotel & Residences truly exceeded all expectations! Every single staff member was warm, professional, and incredibly welcoming. From the moment we arrived to the day we checked out, the service was nothing short of perfection. I wish I could have stayed longer, but my eight nights here were absolutely perfect. I didn’t catch everyone’s names, but I have to give credit to the entire team—every interaction, from the front desk to housekeeping, turn-down service, concierge, and even the staff at the entrance assisting with luggage and transportation, was flawless. This is hands down the best staff and service I’ve ever experienced. I genuinely can’t fault a single thing. I’ll definitely be back again soon—already looking forward to it!

Excellent stay. It was our first trip to South Korea and we were worried as we couldn’t speak in Korean but staff were very welcoming and able to communicate in English. Hotel was nicely decorated with Christmas decorations and the layout was very classy. Location was very convenient as it’s near to the shopping centres, Lotte World amusement park, aquarium, observatory and the train station. Room was very clean, spacious and had a good view of the sunrise + lake. Appreciated the recycle bins in the room and the rule of no outside food. The tablet Genie was very smart and useful as it provided useful information and request for amenities anytime of the day. Buffet breakfast spread was good. There were different lifts for different levels which decreased the amount of time waiting. (There was one for access from the lobby & restaurants to the rooms, one from the lobby & restaurants to the ground level and one last one from the lobby to the retail floors in the basement) There is a convenience store at the retail floor in the basement.

I stayed in a Magnifique Room for one night with my family. The location of lobby and elevator can be quite confusing since they separate residence and hotel areas. It make things a lot inconvenient for me. And I think the card scanner on room door has a static electricity issue. Moreover, most of amenities including swimming pool, fitness center, changing room and kids lounge is a bit smaller than what I‘d expect for a 5-star hotel. However, the welcoming cake offered for birthday present tastes amazing and staffs are very kind. Overall, the experience is pretty good. I’d definitely stay again if I get the chance.

Excellent stay from start to finish. Helpful and friendly staff, provided resources about transportation in the area when I arrived, and made sure I had everything I needed. Wonderful location, easy to navigate from the airport, and my room was stunning! Huge perks were the bathroom amenities and the amazing whirlpool. This was a solo trip and the hotel was safe, extremely clean, and in an excellent location. Will stay here again!

5 star to this amazing hotel. We were there early December and everything was perfect start to finish. Can't remember the names, but big shoutout to the lady at reception and young gentleman (swimming pool lifeguard) who went above and beyond. We had 2boys and our kids really enjoyed it too. Thank you everyone.