Opening hours

Best location in Seoul! Service is over the top. Jay at the reception desk and Ping at the concierge are one of the main reasons I keep coming back and staying at the hotel. They’re very friendly and helpful. Jay assisted me and made sure check in was smooth after my very long flight from the States.

A wonderful and pleasant experience. Food was excellent downstairs at the buffet. Service was amazing, to the extent, where I had some melatonin capsules out and they left me a water and cup neatly placed on the bed stand.(I appreciated that detail.)Would stay here again.

From the moment I arrived at this hotel, I was treated like royalty. The staff opened the door to the cab, took my suitcase out of the trunk, and I was accompanied to the concierge, Judy, who checked me in. I want to highlight her because she was so sweet, thorough, and I loved her energy. Since I arrived early, I was told that I could wait in the lounge until my room was ready. The representatives always welcomed me so warmly and remembered me by my name. There's ample seating including open and two secluded rooms (that each have a few tables). NOTE: Cocktail hour is included for ALL of the Executive rooms and Suites. Just do it. My room card was brought to the lounge. The rooms are very secure by requiring the key card in order to access the room floors. I stayed in the Junior Suite. There was so much space, thoughtful touches including welcome wine & chocolates, and a wonderful view. My luggage was waiting for me and there was ample room for me to put all of my items away. Housekeeping was so friendly and made sure I stayed hydrated. The air was fresh, the bed was heavenly, and the bathroom had everything I needed-even WASHCLOTHS! In my experience, those are hard to find in many countries. Also, l was able to adjust the temperature which I needed for winter. I loved the gym because there's plenty of equipment and the staff there are nice as well. Make sure you approach the desk first in order to access the gym/pool/etc. They'll give you a wristband that is assigned to a locker. The heated pools were perfect and there were plenty of lounge chairs. I did not visit the sauna, but I will next time. I dined at one of the onsite restaurants, Hong Yuan, which is located on the LL. The service was great, the aesthetic was lovely, however, the flavor was lacking in my opinion. As for getting around, you're very close to shops, restaurants, and tourist sites. See Myeong Dong Night Market. I recommend downloading Kakao Taxi for getting back to the hotel. This was my best stay and I will return! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ My critiques/suggestions are as follows: -An overhead light above the top floating shelves on either side of the bed -Devices to preserve and reheat food and drinks. (The only fridge was the minibar that didn't have much space.) -Ketogenic (without grains and sugar) options for the lounge such as breads, sweets, fruit, yogurt, and juice. (I commend the sweetener packets for coffee and tea) -Alternative welcome fruit in the room such as berries, melons, or other low-carb fruit -Include in a place more easily visible about the ice machine. That information is on a small sign inside the refreshment cabinet that's hard for those visually impaired to notice. -A cautionary sign to watch one's step entering/exiting the en-suite because of the unevenness from the ramp -Soundproof walls -Educating the staff of the difference between sir and ma'am/miss (I was called "sir" once by one of the outdoor staff who helped me with a taxi; and I am a very feminine woman) -Upgrading the furniture in the lounge as some of the chairs's material is peeling -Better handles to open the extra closet/storage where the iron and safe are stored

As a platinum elite member. I booked junior suite for my brother and mother staying in Seoul for cancer treatment. Day before their arrival from Los Angeles, I confirmed with hotel thru chat to add my brother and mothers name for easy check in. When they arrived, reservation was cancelled under my name as well as payment. Not sure what happened. They will check out today after first treatment and go to Four Seasons nearby. Not impressed. Reservation number:71619460....

Short stay. Good service. The standards are room modern, but show some wear and in need of renovation. The hotel offers all the expected amenities. Great location, short walk to Deokstgung, Gyeonghoeru other are not too far; in addition to ample of restaurants and shopping next door.