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Excellent hotel experience. Great service, amazing amenities like a day spa pass included in our stay with longer operating hours. Great restaurants and overall five star experience. We will definitely return to stay. Perfect location.

I have had the pleasure of staying here twice this month. First with my husband and second with my parents. Both times we experienced incredible service from all of the staff. Everyone is very kind and attentive. The service is truly 5 stars. The hotel is classy, tasteful and well maintained. The rooms are spacious and quiet. We loved the lounge on the 17th floor and the breakfast buffet each morning was a wonderful spread of delicious foods. It's very convenient to access shops and malls nearby. Can't wait to return again!

Top quality hotel at the prime district of Bangkok. Wonderful festive atmosphere during Christmas month, and lots of fantastic food to offer in house. The rooms are spacious and speckless, with housekeeping twice a day. Really a wonderful treat and made my first trip in Bangkok all around unforgettable.

I recently called to book a table at the hotel’s restaurant and inquired about credit card promotions. Unfortunately, the staff member who answered was unhelpful. Their tone was harsh and curt, making the conversation unpleasant. It felt like they didn’t care or want to help at all, which left a very negative impression. The food at the restaurant is decent, and this would have been my fifth visit. However, every time I called, the phone service has been consistently disappointing, with staff speaking in the same abrupt manner. If it weren’t for my friends wanting to dine there, I would have chosen another place. I first dined at this restaurant two years ago, and sadly, the service for Thai customers has remained just as poor ever since. Thai staff members seem to treat Thai customers with an unprofessional and dismissive attitude, speaking harshly and showing no willingness to help, while they provide excellent service to foreign customers. It makes me wonder if the unfriendly response is because I’m Thai. This double standard is frustrating and unacceptable. I hope the hotel management can improve this problem because the service doesn’t match the high standards I expected from a place like this.

My room was good. The floor is carpeted for like 60% except the entrance and bathroom. Refrigerator is stocked with water, chocolate, chips or so and more. So enough choice in case of an ‘emergency ‘. Service: my room had an issue with the tv that turned on automatically in the night. The next day I talked with the concierge and I was offered immediately to change room. No discussion and in my opinion that’s how it be staying in a 5 star hotel. Any staff member I communicated with always had the friendly and professional attitude. Again perfect and as expected for a 5 star hotel. Location: I found it perfect. The shopping Malls nearby. And also if you don’t mind walking a bit it’s also a perfect location to use the skywalk and walk to for example Siam Paragon. The bed and pillows were also perfect. For me personally I didn’t experience any negative ‘issue’ or so.