Personal Information Processing
This section explains how etaportal.net handles personal information.
These rules apply to all pages of etaportal.net.
All information submitted by applicants for electronic travel authorization (such as K-ETA or ESTA) is processed through a secure system.
Before submitting any required items to etaportal.net, please read this section carefully and agree to the terms and conditions stated below.
Consent to Personal Information Collection
By clicking the consent box on the page, etaportal.net considers that the applicant agrees to all terms and conditions regarding personal information processing.
Data Collection and Processing
ETAPORTAL collects the necessary information to process electronic travel authorization (ETA) applications such as K-ETA (Korea Electronic Travel Authorization) and ESTA (Electronic System for Travel Authorization).
This information is used solely for application processing and is never used for advertising or marketing purposes.
Applicants must provide information such as name, date of birth, gender, contact details, email, country of residence, travel details, employment information (occupation, employer), legal violation records, and passport information (number, issue date, expiration date, issuing country, and issuing authority).
To maintain system security and operation, IP address, cookies, usage history, payment records, and information related to legal violations may also be collected.
All this information is collected through the ETA application form on the ETAPORTAL website.
Additionally, for faster and more accurate communication, ETAPORTAL may request messenger IDs used within the past five (5) years (e.g., Facebook Page ID, LinkedIn Profile, Twitter (X) ID, Instagram ID, LINE ID, Telegram ID).
These messenger IDs are used in the following cases
To notify applicants about the status and result of their application
To request additional information
To respond to customer inquiries
To contact the applicant promptly in case of emergencies related to their application
Collected messenger IDs are securely protected under the Personal Data Protection Act (PDPA) and relevant laws.
They will never be shared with third parties or used for other purposes without prior consent.
Applicants may refuse to provide this information, but doing so may delay or limit application processing or service provision.
Collected messenger IDs are stored for one (1) year after the application is completed and are securely deleted thereafter.
Applicants may request to view, correct, or delete their personal information at any time by contacting the customer support team.
Responsibility and Response Policy for Data Breaches
We place the highest priority on protecting personal information, and all collected personal data is securely protected through technical and administrative security measures.
However, due to the nature of the Internet and information communication environments, complete security cannot be guaranteed.
Incidents such as system intrusions, external attacks, or unexpected technical issues may lead to data breaches.
If such a breach occurs, ETAPORTAL will respond according to the following procedures:
1. Immediate Notification
In the event of a data breach, ETAPORTAL will notify you without delay as required by applicable law.
The notification will include details about the leaked information, the time and cause of the incident, and guidance on damage mitigation and countermeasures.
2. Internal Response and Recovery
The cause of the breach will be quickly identified, and security measures will be reinforced to prevent further damage.
We will also report the incident to relevant authorities and take all necessary corrective actions.
3. Prevention of Recurrence
After a data breach, we will conduct system inspections, strengthen security solutions, and provide additional security training to all employees.
4. Limitation of Liability
Even though ETAPORTAL implements reasonable technical and organizational security measures, we cannot be held liable beyond the limits required by law for data breaches caused by external factors (such as hacking, cyberattacks, or illegal actions by third parties).
However, if our negligence or intent is proven, we will bear responsibility in accordance with applicable laws.
User Responsibility
Users are responsible for securely managing their account information and login credentials (such as passwords or authentication codes) and must not disclose or share them with third parties.
After using public devices, users must log out and maintain proper security settings to protect their accounts.
Storage of Personal Information
All personal information submitted to etaportal.net is deleted unless service fees are paid.
All personal information is stored for two (2) years, after which all data and related information are permanently removed.
If an applicant requests deletion of their ETA application information, all related data will be immediately destroyed.
Protection of Children’s Personal Data
etaportal.net reserves the right to reject ETA application requests from minors.
This service is not directed toward individuals under the age of 18, and ETAPORTAL does not knowingly collect or request personal information from children under 18 years of age.
If you are under 18, do not provide any personal information to us.
If a parent or legal guardian becomes aware that their child has provided personal data to us, they should notify us immediately using the contact information below.
We will promptly delete the data and take necessary actions in accordance with applicable laws.
etaportal.net does not share or sell personal information under any circumstances.
Personal data is not used for any form of marketing activity.
Automatic Data Collection (Use of Cookies)
etaportal.net occasionally uses cookies to store and analyze user information.
A cookie is a small text file sent by ETAPORTAL’s server to the user’s browser, stored on the user’s hard drive.
Purposes of Cookies:
To analyze visit frequency, time of access, and usage patterns
Users have the right to control cookie installation.
They may choose to allow all cookies, receive a prompt each time a cookie is stored, or refuse all cookies.
If users choose to disable cookies, some services may not function properly.
Third-Party Websites and Privacy Liability
This Privacy Policy applies only to services operated by ETAPORTAL.
Our website may contain links to external websites (“third-party sites”) that are not operated or managed by ETAPORTAL.
This policy does not apply to those third-party sites, and we are not responsible for their privacy practices.
The inclusion of links does not imply endorsement or verification by ETAPORTAL.
We recommend that users review the privacy policies of third-party sites carefully before providing personal information.
etaportal.net does not send spam emails.
We never request credit card or bank information through email or other insecure channels.
The etaportal.net server stores all personal data securely.
All personal information is safely managed and permanently deleted upon customer request.
Payment information is stored on a separate secure server for six (6) months for transaction verification.
ETAPORTAL’s servers are protected by advanced firewall and encryption technology provided by trusted security companies to ensure the highest level of protection.
Amendments to the Privacy Policy
ETAPORTAL may amend this Privacy Policy from time to time to reflect changes in applicable laws, data protection practices, service functionality, or technological developments.
Revised policies will be announced on this page.
Users are encouraged to review the Privacy Policy regularly.
Continued use of the service after any changes are posted constitutes acceptance of those changes.
For any inquiries related to personal information processing, please contact us at:
Customer Support: help@etaportal.net
.webp){kind=logo}